PAYMENT INFORMATION

We accept the following secure payment methods:

  • Visa
  • Dankort
  • Mastercard
  • PayPal
  • MobilePay

All transactions are processed in a secure environment to ensure your personal and payment information is protected.

PAYMENT TIMING

The total amount will be charged only when your order is shipped. Orders are typically dispatched within 7 business daysof purchase. You will receive an email confirmation once your order has been shipped and your payment has been processed.

Please ensure that your payment information is accurate at the time of purchase to avoid delays in processing and shipping your order.

If you have any questions regarding payment methods or experience issues during checkout, feel free to contact us at mail@fabrikbooks.com

SHIPPING AND DELIVERY TIMES

We strive to ship all orders as quickly as possible.

  • Within Denmark: Delivery is normally expected within 3 business days.
  • International Orders: Delivery typically takes between 3–10 business days, depending on the destination.

Please note that in some cases, delivery may take longer due to external factors such as shipping delays, customs processing, or high order volumes. In such cases, we do our best to keep you informed and updated about the status of your order.

If you have any questions regarding delivery or shipping times, feel free to contact us at mail@fabrikbooks.com

CUSTOMS DUTIES

Any order placed on the Site and delivered outside of Denmark may be subject to taxes and customs duties which may be levied when the package reaches its destination. These customs duties and taxes related to the delivery of a product are the responsibility of the Customer. The Seller is not obliged to check and inform the Customer of customs duties and taxes. To find out about these, the Seller advises the Buyer to consult the competent authorities of his/her country.

ISSUE WITH YOUR DELIVERY

Any anomaly concerning the delivery (Goods missing compared to the delivery note, good error(s), damaged good(s), etc.) must be reported by email (mail@fabrikbooks.com) no later than 7 working days after the delivery date. Beyond this deadline, any claim will be rejected. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Fabrikbooks shall use its reasonable endeavours to meet any date stated for delivery. In any event, time of delivery shall not be of the essence and Fabrikbooks shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. The Buyer must ensure that accurate and complete information have been provided regarding the delivery address (street, building, stairwell, access codes, names and/or intercom numbers, etc.). Any reshipment caused by any mistake or lack of precision on the delivery address, will be the sole responsibility of the Buyer.

REFUND POLICY – RETURNS & CLAIMS

Returns

If you are unhappy with any product you have purchase on this website for any reason, you may return it to us in its original condition within 14 working days and we will provide a full refund (excluding delivery costs). The buyer is liable for any damage incurred during return shipping. The item must be returned in the same condition as when the item was received. Damaged items will not be refunded. The shipping cost for returning an item is paid by the buyer.

Claims

If the reason for the return is the result of our error, or if the item was damaged before it reached you, the buyer must report this to us by email (mail@fabrikbooks.com) no later than 7 working days after the delivery date. Beyond this deadline, any claim will be rejected. We will either send a new equivalent item free of charge or refund the full amount including shipping. If you wish to request a refund due to a failed or returned delivery, we must recieve proof of the item being either lost or damaged in order to process the claim.

To make a return please send your item back to the appropriate address listed below. The item should be securely wrapped along with your delivery note and a letter explaining the reason for the return. We recommend that you use a recorded delivery service.

Fabrikbooks
att: Nicolai Howalt
Sturlasgade 14J
2300 Copenhagen S
Denmark

If you have any other queries about our returns policy, please email us at mail@fabrikbooks.com

COMPLAINTS POLICY

We strive to ensure that all our customers are satisfied with their purchases. However, if you are unhappy with a product or the service you have received, we encourage you to get in touch with us so we can resolve the issue promptly.

How to Make a Complaint

If you wish to file a complaint, please contact us via the following methods:

When submitting your complaint, please include the following information:

  • Your full name and contact details
  • Order number (if applicable)
  • A clear description of the issue
  • Any relevant supporting documentation or photos

Handling of Complaints

Once we receive your complaint, we will confirm receipt within 2 business days. We will then investigate the matter thoroughly and aim to provide a full response within 7 business days.

If your complaint concerns a damaged or defective product, we may request photos of the item or ask that it be returned to us for inspection. In such cases, we will cover any return shipping costs, and a replacement or refund will be offered where appropriate.

We treat all complaints seriously and fairly, and we will make every effort to resolve any issues to your satisfaction. If you are not satisfied with our response, you may be entitled to escalate the matter to a relevant alternative dispute resolution (ADR) body.

GENERAL LEGAL NOTICE

www.fabrikbooks.com is produced and owned by Howalt Studio, a company registered in Denmark. Company number (CVR): DK35037470.

Adress & contact information: Fabrikbooks / Sturlasgade 14 J. / DK-2300 Copenhagen S. / P: +45 28107876 / mail@fabrikbooks.com 

AGREEMENT

By accessing this site, you agree to be bound by the terms and conditions of this Agreement. Fabrikbooks strives to ensure the accuracy and updating of the content available on this site and reserves the right, at any time, to modify, or to interrupt temporarily or permanently, all or part of the site, without having to inform you in advance. The Company will do its utmost to offer available and verified information and/or tools to users, but cannot be held liable for errors, lack of availability of information, and/or the presence of viruses on its Site.

INTELLECTUAL PROPERTY

The contents of the site are protected by copyright. Any total or partial reproduction of the content of the site is prohibited without the consent of the author. The content of the PRESS KIT(S) can be used for press related matters and to promote or advertise the book(s) without notifying Fabrikbooks or its partners. Any other use is a violation of copyright. In a non-exhaustive manner, it is thus specified that the distinctive signs, trademarks, logos, graphics, photographs, animations, videos and texts, as well as the sound clips reproduced and represented on the site, are the intellectual property of Fabrikbooks or its partners, and may not be reproduced, used or represented without the express authorisation of Fabrikbooks or that of its partners, under pain of prosecution. Users guarantee that they will not modify, rent, lend, sell, or distribute any of the works on www.fabrikbooks.com and that they will not use, part or all, of this site especially for the development of derivative works.